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Website Maintenance Company | WordPress Hosting & Support Services

Your car doesn’t maintain itself. Your website doesn’t either.

Frameworks get outdated. Security vulnerabilities get discovered. Performance degrades. Things break. Like cars without service, your site falls apart without regular website maintenance.

Without professional support, your site slowly becomes insecure and unreliable. If you’re fine with customers leaving because your site is too slow or broken, keep hoping it maintains itself. Our maintenance services keep everything running.

What we cover
See pricing

Two sides of website care

Your website needs both prevention and support. Here’s how our team handles each.

Technical support (Reactive)

When things break, we fix them fast.

Technical support means accountability. When your site goes down, your contact form breaks, or a security incident happens, you get a 2-hour response and a 24-hour fix commitment. Clear incident handling and a post-incident summary. Our services cover any request you submit, from broken link fixes to payment gateway issues.

See detailed support coverage

Maintenance Services (Proactive prevention)

Keep things from breaking in the first place.

Website maintenance means prevention. Security patches before vulnerabilities get exploited. WordPress changes before compatibility breaks. Performance monitoring before users complain. Weekly backups before you need them. Our maintenance team handles software care and site protection so you don't have to.

See detailed maintenance coverage

Why you need both

Prevention alone doesn’t handle emergencies. Fast support alone doesn’t prevent problems.

With both, you get fewer emergency situations (maintenance prevents issues) and faster support when they happen. You’ll get a predictable monthly cost instead of unpredictable repair bills. Our solutions give you complete website coverage.

How our software support and maintenance process works

Two workflows, one goal: keep your website running.

When Something Breaks

Support Workflow (response)

(01)
You report an issue.

Email, phone, or ticket. Or our monitoring catches it first.

(02)
We acknowledge fast within 2 hours.

You'll know we're on it. Urgent issues get immediate attention.

(03)
We diagnose and fix.

Most issues are resolved within 24 hours. You stay informed throughout.

(04)
We verify and confirm.

We check the fix works and send you a summary of what happened.

Ongoing Prevention

The maintenance workflow

(01)
We watch continuously.

Performance, uptime, and health check results. We watch so you don't have to.

(02)
We handle changes.

WordPress core, plugin updates, and third-party integrations. Everything stays current and compatible.

(03)
We optimise regularly.

Speed improvements and CDN configuration. Everything gets better over time.

(04)
We send a monthly summary.

You get an overview of what we did, what we found, and what's coming next.

Why ongoing website maintenance matters

Most problems are preventable. The rest need fast support.

What you risk without support & maintenance

(01)
Reputation damage when your website goes down during the workday.
(02)
Revenue loss from a broken page or failed payment process.
(03)
Dropped SEO ranking from slow page speed or an outdated sitemap.
(04)
Customer frustration from poor site performance driving them to competitors.
(05)
Ad-hoc repair bills 10x higher than a service agreement would cost.

What you get with support & maintenance

(01)
Fewer surprises. Issues caught early before they become emergencies.
(02)
Fewer outages. Maintenance and fast incident response.
(03)
Predictable cost. A monthly fee instead of unpredictable repair bills.
(04)
Continuous improvement. Regular security patches, performance tuning, and optimisation.
(05)
Single accountable team. One point of contact, clear responsibility.
What Our Clients Say

As a satisfied client, our collaboration with the talented team at okto—digital for our nationwide podcast competition exceeded all expectations. Their expertise in design, website development, technical solutions, and strategic communication proved invaluable.

michaela-ryza-lacina-shtoodio
Michaela "Ryža" Lacina — CEO @ Shtoodio - podcast boutique

When you need this service

Not every website needs maintenance. Here’s when it makes sense and when to skip it.

Your situation
You need this
Your website drives sales, marketing, or operations online
Downtime costs you leads, revenue, or credibility
You don't want to handle WordPress updates, hosting management, and security yourself
You need predictable costs instead of unexpected bills
You want a team who's accountable when things break
You have in-house tech experts managing everything
Your website lifetime is short (less than a year)
You're comfortable managing hosting, plugins, and website maintenance yourself

We’ll help you decide.

After reviewing your site, we’ll recommend whether you need support, maintenance, or both.

Schedule discovery call

Website maintenance services for every product and site

Our maintenance services cover every platform and website type. We’re an agency that handles websites of all sizes.

Mobile apps

iOS and Android mobile app care

App store changes, OS compatibility checks, and crash tracking for iOS and Android.

See mobile apps

Web apps

Custom web application care

Framework updates, speed tuning, and deployment pipelines. Complex web applications need expert attention to stay reliable.

See web apps

Website maintenance

Hosting, design, and all website types

Hosting management, SSL certificates, and configuration with the right caching and firewall rules. Design refreshes, responsive layout fixes, CSS and HTML adjustments, and accessibility improvements. Your website design stays professional without a full redesign. We handle small design services as part of website maintenance. Custom support for ecommerce sites on Shopify and other platforms. If you need website migration or a hosting upgrade, our experts handle the entire process.

See websites

WordPress & WooCommerce

WordPress and plugin management

WordPress plugin updates, theme maintenance, WooCommerce optimisation, PHP upgrades, and CMS core changes. WordPress websites need regular care to stay secure and fast. We handle update management, staging, and testing so nothing breaks when plugins get changed.

See WordPress

We also maintain web products built by other developers.

If you have an existing website from a previous company that needs support services, our team can help. We’ll audit your site, assess its current state, and recommend what makes sense. We offer flexible contract terms and rolling monthly packages for companies of all sizes.

Plans and pricing

Website maintenance is available separately or together. Add prepaid time to any package for additional work.

Support

When things break, we respond

From €50/month
See support details
Includes
  • 1 hour/month for fixes
  • 3 months free for all okto-digital projects

Bundle

Best Value

Prevention plus response, fully covered

20% off when bundled

€/month
Get started
Includes
  • 1 hour/month for fixes
  • 3 months free for all okto-digital projects

Maintenance

Keep everything running and secure

From €50/month
See maintenance details
Includes
  • 3 months free for all okto-digital projects

Addons

Prepaid hours

Flexible—use them when you need them

Use for
  • Content changes and updates , small features, design tweaks, extra testing, scalability improvements
20% discount80 €/ hour

Hosting services

A managed hosting service for your website or web application

See hosting options
Starting at10 €/ month

Not sure which plan fits?

Contact us and we’ll recommend what makes sense for your website.

Schedule discovery call
stefan

Ready to keep your website running?

Website maintenance keeps your website dependable. Let’s make sure your site stays secure, fast, and available. Our UK team is ready when you are.

Contact us

Want to understand the details first? See Support coverage or see Maintenance coverage.

Frequently asked questions

Common questions about our support and maintenance services and packages.

Support (Reactive): When things break, we fix them fast. This means SLA commitments (2-hour response, 24-hour fix for critical issues), incident response processes, and clear accountability.

Maintenance (Proactive): Keep things from breaking in the first place. This means security patches, platform updates, performance monitoring, backups, and continuous improvement.

Both together: Complete product care. Maintenance prevents problems. Support fixes them when they happen anyway.

Our maintenance packages cover everything your website needs to stay secure, fast, and available. That includes WordPress support, plugin management, hosting optimisation, SEO checks, availability tracking, and regular backups with restore capability. The exact scope depends on which option you choose.

Yes. You can buy Support-Only, Maintenance-Only, or the Combo package.

Support-Only makes sense if you’re already handling updates and backups yourself but want SLA protection for emergencies.

Maintenance-Only makes sense if you’re comfortable with slower response times for incidents but want proactive prevention.

Combo gives you complete coverage—prevention and response—with the best value. Choose a maintenance contract that fits your needs.

Yes. You can buy support, maintenance, or the bundle. Buying support makes sense if you handle your own WordPress changes but want fast help when issues arise. Maintenance makes sense if you want prevention but don’t need a guaranteed response time for incidents. The bundle gives you both at a discount.

With support:

  • Urgent issues (outages, broken pages, or bug reports): Acknowledged within 2 hours, fixed within 24 hours
  • Standard requests (non-critical website changes, questions, minor fixes): Handled within 1 business day

Without support:

  • Expected wait: 2 business days
  • Fix time: 5+ days (depending on workload)

Your website stays as-is after launch. No WordPress updates, no plugin management, no backups, no support.

Over time:

  • Security vulnerabilities emerge (unpatched)
  • SEO rankings drop from slow website speed
  • Plugins become outdated and incompatible
  • When something breaks, you’ll wait days for a fix

You’ll also pay significantly more to fix issues than prevention would have cost. Without coverage, you’re responsible for managing everything yourself — hosting, security, and WordPress.

Yes. We support websites, web apps, and mobile apps regardless of who built them originally. We’ll review your website, assess its current state, and recommend what services make sense. If major changes or refactoring are needed first, we’ll let you know upfront.

The Support package (and Bundle, which includes Support) includes 1 hour per month for:

  • Bug fixes
  • Urgent repairs
  • Small adjustments
  • Minor feature tweaks
  • Performance improvements

Maintenance-only packages do not include this hour – monitoring and updates only.

Need more hours? Add prepaid hours at a discounted rate (€80/hour vs. €100/hour standard). Use them for content updates, small features, design tweaks, or extra testing.

Unused time rolls over for up to 6 months. If you don’t use your included hour in a given month, it accumulates. This gives you flexibility without losing value.

Example: If you don’t use any hours for 6 months, you’ll have 6 hours available. In month 7, month 1’s unused hour expires, so you’ll still have 6 hours available (months 2-7).

This gives you flexibility without losing value when you don’t need fixes every month.

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