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Support and maintenance

Your car doesn’t maintain itself. Your app doesn’t either.

Frameworks update. Security vulnerabilities get discovered. Performance degrades. Servers need tuning. Things break. Like cars without service.

Without ongoing care, your software slowly becomes outdated, insecure, and unreliable. If you’re fine with customers leaving because your site is too slow or broken, keep hoping it maintains itself. Professional maintenance services keep it working.

What we cover
See pricing

Two sides of product care

Your digital product needs both prevention and response.

Technical support (Reactive)

When things break, we fix them fast.

Technical support means accountability. When your site goes down, your checkout breaks, or a security incident happens, you get a 2-hour response and a 24-hour fix commitment. Clear SLA, incident handling, post-incident reporting. Our support services cover any request you submit.

See detailed support coverage

Maintenance Services (Proactive)

Keep things from breaking in the first place.

Comprehensive maintenance means prevention. Security patches before vulnerabilities are exploited. Platform updates before compatibility breaks. Performance monitoring before users complain. Weekly backups before you need them. Our maintenance team handles software maintenance so you don't have to.

See detailed maintenance coverage

Why you need both

Prevention alone doesn’t handle emergencies. Response alone doesn’t prevent problems.

With both, you get fewer emergencies (maintenance prevents issues) and faster recovery when emergencies happen (support fixes fast). Our solutions give you predictable monthly cost instead of unpredictable repair bills.

How our software support works

Two workflows, one goal: keep your product running.

When Something Breaks

Support Workflow

(01)
You report an issue.

Email, phone, or ticket. Or our monitoring catches it first.

(02)
We acknowledge within 2 hours.

You'll know we're on it. Critical issues get immediate attention.

(03)
We diagnose and fix.

Most issues resolved within 24 hours. You stay informed throughout.

(04)
We verify and report.

We confirm the fix works and send you a post-incident summary.

Ongoing Prevention

Maintenance Workflow

(01)
We monitor continuously.

Performance, security, uptime. We watch so you don't have to.

(02)
We update proactively.

Security patches, platform updates, dependency upgrades. Issues get fixed before they become problems.

(03)
We optimize regularly.

Performance tuning, database cleanup, code improvements. Your product gets better over time.

(04)
We report monthly.

You get a summary of what we did, what we found, and what's coming.

Why you need support & maintenance

Most problems are preventable. The rest need fast response.

What you risk without support & maintenance

(01)
Reputation damage when your site goes down during business hours.
(02)
Revenue loss from broken checkout flows or critical features.
(03)
Security breaches exposing customer data and requiring costly recovery.
(04)
Customer frustration from slow performance driving them to competitors.
(05)
Emergency repair bills 10x higher than prevention would have cost.

What you get with support & maintenance

(01)
Fewer surprises. Issues caught early, before they become emergencies.
(02)
Fewer outages. Proactive monitoring and fast incident response.
(03)
Predictable cost. Monthly fee instead of unpredictable emergency repair bills.
(04)
Continuous improvement. Regular updates, security patches, performance tuning.
(05)
Single accountable team. One point of contact, clear responsibility.
What Our Clients Say

"Cooperation with okto—digital on a demanding project was at a very high level. We value professionalism, approach, reliability, fairness and willingness to quickly process requested changes. We are planning several larger projects in the future and we already know who to turn to."

PharmDr. Katarína Bilá — Managing Director @ FARMI - PROFI, spol. s r.o.

When you need this

Not every product needs support and maintenance. Here’s when it makes sense and when to skip it.

Your situation
You need this
Your product supports sales, marketing, or operations
Downtime costs you leads, revenue, or credibility
You don't want to handle server management and updates yourself
You need predictable costs instead of emergency bills
You want someone accountable when things break
You have in-house IT managing everything
Your product lifetime is short (less than a year)
You're comfortable managing technical infrastructure yourself

We’ll help you decide.

After reviewing your product, we’ll recommend whether you need support, maintenance, or both.

Schedule discovery call

Products & services we support

Our support and maintenance services bundle perfectly with any digital product we build:

Mobile apps

iOS and Android mobile app support

App store updates, OS compatibility, push notification maintenance, and crash monitoring. We keep your mobile apps running smoothly.

See mobile apps

Web apps

Custom web application maintenance

Framework updates, security patches, database optimization, and performance tuning. Complex applications need ongoing attention.

See web apps

Website maintenance

All website types

Content updates, security monitoring, plugin management, and performance optimization. We handle the technical side so you can focus on your business.

See websites

WordPress & WooCommerce

CMS and e-commerce sites

Plugin updates, theme maintenance, WooCommerce optimization, and security hardening. WordPress sites need regular care to stay secure.

See WordPress

We also support products built by other developers.

If you have an existing site or app from previous software development that needs ongoing care, our development services can help.

Pricing

Support and maintenance are available separately or together. Add prepaid hours to any package for additional work.

Support

When things break, we respond

From €50/month
See support details
Includes
  • 1 hour/month for fixes
  • 3 months free for all okto-digital projects

Bundle

Best Value

Prevention plus response, fully covered

20% off when bundled

€/month
Get started
Includes
  • 1 hour/month for fixes
  • 3 months free for all okto-digital projects

Maintenance

Keep everything running and secure

From €50/month
See maintenance details
Includes
  • 3 months free for all okto-digital projects

Addons

Prepaid hours

Flexible—use them when you need them

Use for
  • Content updates, small features, design tweaks, extra testing
20% discount80 €/ hour

Hosting services

Managed hosting for your website or application

See hosting options
Starting at10 €/ month

Not sure which option fits your product?

Contact us and we’ll recommend what makes sense.

Schedule discovery call

Ready to keep your product running?

Support and maintenance prevent problems, fix issues fast, and keep your digital products dependable. Let’s make sure your site or app stays secure, fast, and available.

Contact us

Want to understand the details first? See Support coverage or see Maintenance coverage.

Frequently asked questions

Common questions about our support and maintenance services.

Support (Reactive): When things break, we fix them fast. This means SLA commitments (2-hour response, 24-hour fix for critical issues), incident response processes, and clear accountability.

Maintenance (Proactive): Keep things from breaking in the first place. This means security patches, platform updates, performance monitoring, backups, and continuous improvement.

Both together: Complete product care. Maintenance prevents problems. Support fixes them when they happen anyway.

Yes. You can buy Support-Only, Maintenance-Only, or the Combo package.

Support-Only makes sense if you’re already handling updates and backups yourself but want SLA protection for emergencies.

Maintenance-Only makes sense if you’re comfortable with slower response times for incidents but want proactive prevention.

Combo gives you complete coverage—prevention and response—with the best value. Choose a maintenance contract that fits your needs.

With support:

  • Urgent issues (downtime, critical errors, security incidents): Acknowledged within 2 hours, fixed within 24 hours
  • Standard requests (non-critical updates, questions, minor fixes): Handled within 1 business day

Without support:

  • Response time: 48 hours
  • Fix time: 5+ days (depending on workload)
  • No SLA commitment

Your product stays as-is after launch. No updates, no monitoring, no backups, no incident response.

Over time:

  • Security vulnerabilities emerge (unpatched)
  • Performance degrades
  • Compatibility issues appear
  • When something breaks, you’ll wait 48 hours for a response and 5+ days for a fix

You’ll also pay significantly more to fix issues than you would have spent on ongoing care.

You’re responsible for managing updates, backups, and security yourself—or hiring someone else to do it. Without maintenance contracts, you have no guaranteed response times or support software coverage.

Yes. We support websites, web apps, and mobile apps regardless of who built them originally.

We’ll review your product, assess its current state, and recommend what software support makes sense. If major updates or refactoring are needed first, we’ll let you know upfront. We offer flexible contracts for support application needs.

The Support package (and Bundle, which includes Support) includes 1 hour per month for:

  • Bug fixes
  • Urgent repairs
  • Small adjustments
  • Minor feature tweaks
  • Performance improvements

Maintenance-only packages do not include this hour – monitoring and updates only.

Need more hours? Add prepaid hours at a discounted rate (€80/hour vs. €100/hour standard). Use them for content updates, small features, design tweaks, or extra testing.

Unused hours roll over for up to 6 months. If you don’t use your included hour in a given month, it accumulates.

Example: If you don’t use any hours for 6 months, you’ll have 6 hours available. In month 7, month 1’s unused hour expires, so you’ll still have 6 hours available (months 2-7).

This gives you flexibility without losing value when you don’t need fixes every month.

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